TeleLine/24
Interactive Voice Response System
TeleLine/24 is an interactive voice and speech response system for the finance industry with an open architecture voice processing system that can help elevate customer satisfaction by bringing self-service applications to a new level.
Multifactor Authentication
Based on the Federal Financial Institutions Examination Council's (FFIEC) guidelines, Teleline/24's multifactor authentication feature can be applied to selected transactions within the voice response system. After banks have identified accounts which require authentication, customers register their voice prints via land line and/or cell phones. Going forward, those accounts will be securely identified by both voice print and customer personal identity numbers (PINs).
Features include:
- Fast changes using TeleLine/24's GUI application generator
- Browser-based administration
- Package or custom systems
- Real time or batch
- Interface into all host systems
- Multi-language support
- Multi-level security
- Existing customers and PINS converted
- User or account-based access
- Unlimited scalability
- Easy implementation
With TeleLine/24 customers can access account information, initiate transactions, check on other products and services and receive statement and invoice information 24 hours a day through simple touch tone and speech commands. Security can be tailored to your needs through account or user-based access. TeleLine/24's streamlined end-user entry helps ensure customer acceptance, satisfaction and loyalty.
