TeleLine/24®
Benefits
Browser-based administration
TeleLine/24's, IVR browser-based administration provides institution-wide, secure access to authorized personnel without distraction from their other duties. This interactive voice response technology redirects repetitive inquiries and transactions, and as a result, Teleline/24 improves employee productivity, reduces costs and provides time for customer service requests requiring more time and attention.
Application generator
TeleLine/24's core component is its proprietary advanced graphical user interface (GUI) application generator. Using our drag-and-drop workflow environment with graphical elements, TeleLine/24 can rapidly deploy requested changes in voice processing flow, system customizations and new applications. Our unique design means TeleLine/24 can rapidly evolve within your business environment and satisfy customer requirements for your voice touch points.
System architecture
With stability, ease of use and flexibility, TeleLine/24 was designed around the open standards of today and with a view into the future. TeleLine/24's modular design can easily support various databases, voice and speech cards and hardware configurations.
Other benefits
- Provides secure, efficient and reliable customer touch points 24 hours a day
- Improves customer service, loyalty and satisfaction.
- Reduces customer service costs.
- Improves employee efficiencies through reducing directly-handled service calls.
- Economically promotes bank, products, service and community.
- Offers protection of your investment through advanced technology and evolving lifecycle.
- Interactive, real time application generator.
- Exceptionally clear prompts and easy system navigation make customer education a snap.
- Available turnkey or fully customized.
